We will endeavour to send your order as soon as possible, usually within 2 working days, but as a small business occasionally this can take longer.
We will contact you should there be any further delay.
Last Recommended Order Dates for Christmas Delivery
To help ensure your order reaches you before Christmas place your order before the dates below.
For delivery to:
New Zealand/Australia/Canada/US - Thursday 3 December
Europe - Thursday 10 December
UK - Sunday 20 December
Delivery – UK
We offer FREE shipping within the UK.
If you require express shipping please contact us via email at email@example.com and we will do our best to get your Asmuss garment to you as quickly as possible. Express delivery may incur a charge.
Deliveries should take 2-3 days to receive once your purchase has shipped.
Please let us know if you would like to collect your garment from our studio in Poplar. We can arrange a time for you to pick it up and show you how we develop our designs and recommend great local spots to eat and drink.
Delivery – European Union
Delivery within the European Union is £10.00
We offer free shipping for purchases over £299.
Deliveries should take 2-3 days to receive once your purchase has shipped but may be delayed due to Covid-19 impacts.
Delivery – New Zealand
Delivery to New Zealand is £10
We offer free shipping to New Zealand for purchases over £299.
Please note that import duties, GST and associated fees may be payable.
You can estimate the duty and taxes payable by using the New Zealand Customs Duty Estimator.
Deliveries should take 5-7 days to receive once your purchase has shipped, but may be delayed due to Covid-19 impact. We will provide you with tracking information. Timeframes are subject to import duties, GST and associated fees being payable.
Delivery – Australia, Canada & the US
Delivery to Australia, Canada & the US is £10
We offer free shipping to Australia, Canada & the US for purchases over £299.
Please note that import duties, taxes and associated fees may be payable.
Deliveries should take 5-7 days to receive once your purchase has shipped, but may be delayed due to Covid-19 impact. We will provide you with tracking information. Timeframes are subject to import duties, taxes and associated fees being payable.
Delivery – other International Destinations
We can arrange delivery to a wide range of international destinations. Please note that local import duties may be payable on receipt. International delivery times vary depending on the destination – for more information please email us at firstname.lastname@example.org
We hope you love your Asmuss order and try to reduce our carbon footprint by giving detailed garment size information online and hopefully minimising any returns. However, if something is not quite right and you would like to return your items, please let us know by providing your email address and order number through the form here within 14 days of you receiving your order. We will then get in touch on the next steps.
If you in the UK returns are free of charge.
If you are outside of the UK you will be responsible for the charges for returning the goods to us. The parcel is your responsibility until it reaches us. We, therefore, recommend you use a tracked service and always retain the proof of postage.
We understand that garments must be tried on and shown to partners or friends, but please make sure your item is returned in the same condition that you received it. To be eligible for a return, your item must be unused, with all labels intact and in the same condition that you received it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Only regular priced items may be refunded. Sale items cannot be refunded.