Shipping & returns

We will endeavour to send your order as soon as possible, usually within 3 working days, but as a small business occasionally this can take longer.

We will contact you should there be any further delay.

Delivery – UK 

Delivery within the UK is £7.50

We offer free shipping for purchases over £299.

Deliveries should take 2-3 days to receive once your purchase has shipped.

Delivery – European Union

Delivery within the European Union is £10.00

We offer free shipping for purchases over £299.

Deliveries should take 2-3 days to receive once your purchase has shipped. 

Delivery – New Zealand

Delivery to New Zealand is £10

We offer free shipping to New Zealand for purchases over £299.

Please note that import duties, GST and associated fees may be payable.

You can estimate the duty and taxes payable by using the New Zealand Customs Duty Estimator.

Deliveries should take 5-7 days to receive once your purchase has shipped and subject to import duties, GST and associated fees being payable.

Delivery – other International Destinations 

We can arrange delivery to a wide range of international destinations. Please note that local import duties may be payable on receipt. International delivery times vary depending on destination – for more information please email us at hello@asmussclothing.com

Returns 

Returns may be made within 14 days of delivery of your purchase. 

To be eligible for a return, your item must be unused, with all labels intact and in the same condition that you received it. 

We will give you either a full refund or exchange the item. We don’t refund the original postage and packaging charge, but if you just want us to exchange the item then you don’t pay any postage for the replacement.

Please note that postage charges for returning goods back to us are your responsibility.  The parcel is your responsibility until it reaches us. We therefore recommend you use a tracked service and always retain proof of postage.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

 

Exchanges

 

If you need to exchange it for the same item, send us an email at hello@asmussclothing.com and send your item to: Asmuss Clothing Ltd, 274 Richmond Road, Studio 2, Fieldworks, London, E8 3QW, United Kingdom.

Shipping

To return your product, you should mail your product to: Asmuss Clothing Ltd, 274 Richmond Road, Studio 2, Fieldworks, London, E8 3QW, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.