Shipping & returns

Christmas & New Year Shipping

To make sure you receive your order before Christmas please place your order by 12 December 2019.

As we are a very small team orders placed after 12 December will not be shipped until after the New Year. 

Please contact us if you wish to place an order after 12 December & we will let you know what we can arrange for you.

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We will endeavour to send your order as soon as possible, usually within 2 working days, but as a small business occasionally this can take longer.

We will contact you should there be any further delay.

Delivery – UK 

We offer FREE shipping within the UK.

If you require express shippping please contact us via email at hello@asmussclothing.com and we will do our best to get your Asmuss garment to you as quickly as possible. Express delivery may incur a charge.

Deliveries should take 2-3 days to receive once your purchase has shipped.

Please let us know if you would like to collect your garment from our studio in Hackney. We can arrange a time for you to pick it up and show you how we develop our designs and recommend great local spots to eat and drink.

Delivery – European Union

Delivery within the European Union is £10.00

We offer free shipping for purchases over £299.

Deliveries should take 2-3 days to receive once your purchase has shipped. 

Delivery – New Zealand

Delivery to New Zealand is £10

We offer free shipping to New Zealand for purchases over £299.

Please note that import duties, GST and associated fees may be payable.

You can estimate the duty and taxes payable by using the New Zealand Customs Duty Estimator.

Deliveries should take 5-7 days to receive once your purchase has shipped and subject to import duties, GST and associated fees being payable.

Delivery – other International Destinations 

We can arrange delivery to a wide range of international destinations. Please note that local import duties may be payable on receipt. International delivery times vary depending on the destination – for more information please email us at hello@asmussclothing.com

Returns 

We hope you love your Asmuss order and try to reduce our carbon footprint by giving detailed garment size information online and hopefully minimising any returns. However, if something is not quite right and you would like to return your items, please let us know at hello@asmussclothing within 14 days of you receiving your order.

You will be responsible for the charges for returning the goods to us. The parcel is your responsibility until it reaches us. We, therefore, recommend you use a tracked service and always retain the proof of postage.

We understand that garments must be tried on and shown to partners or friends, but please make sure your item is returned in the same condition that you received it. To be eligible for a return, your item must be unused, with all labels intact and in the same condition that you received it. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Only regular priced items may be refunded.  Sale items cannot be refunded.